Return & Refund Policy – Bulk Vapes Australia
Effective Date: September 21, 2026
At Bulk Vapes Australia, we are committed to maintaining high standards of product quality, order accuracy, and commercial satisfaction. Due to hygiene, health safety regulations, and the nature of wholesale vape supplies, all returns, refunds, and replacements are subject to the terms outlined below.
1. Commercial & Wholesale Return Conditions
- Final Sale on B2B Orders: All commercial wholesale orders are treated as final sales once dispatched. Change-of-mind returns or exchange requests are not accepted for opened or unopened bulk stock.
- Hygiene Restrictions: Opened or used disposable vapes, pre-filled pods, e-liquids, and replacement coils cannot be returned under any circumstances due to strict Australian health and hygiene regulations.
2. Damaged, Defective, or Dead on Arrival (DOA) Items
- Reporting Window: Any claims regarding items damaged during transit, factory defects, or DOA hardware must be submitted to our support team within 48 hours of carrier delivery.
- Proof Required: Commercial clients must provide order details, clear photo/video evidence of the defect, and affected security batch numbers to initiate a claim.
- Resolution: Upon verification, eligible items will be issued store credit, a replacement dispatched with your next shipment, or a direct refund to the original payment method.
3. Order Discrepancies & Shortages
- Discrepancies in delivered carton counts or incorrect product flavor variants must be reported within 48 hours of receipt.
- Unopened, mis-shipped items will be replaced at our expense once verified by our logistics team.
4. Refund & Credit Processing
- Approved claims and returns are processed within 3–5 business days following warehouse inspection.
- Refunds are issued strictly to the original payment method or applied as account credit for future wholesale purchases.